![]() ![]() – helping to achieve our ultimate goal of showing that we’re there when you need us™.įor more information about our Customer Support, visit our website. If you do not have a copy of your lab order, please enter the name and phone number of your doctor or other healthcare provider and ExamOne will request your lab order. Lean more about the recent changes to our IVR customer service phone system.īy making these ongoing enhancements, our Customer Support team is able toįield more than 50,000 calls per month with a 30-second average speed of answer Your healthcare provider will submit your lab order to Quest Diagnostics, or you can upload your lab order during the in-home collection scheduling process. Note to ensure faxed lab orders are accessible at any of our 75+ Patient Service Centers located throughout Arizona, we have moved to three centralized fax numbers based on geographical location. Quick, clear paths to the answers you seek, we have recently updated the IVR Customer service when you need itįor times when our customers prefer to speak with a representative, weĭesigned an Interactive Voice Response (IVR) system that providesĮasy-to-understand options for all inbound callers to our customer support line What can you expect at a drug test collection? This helpful resource will help. Online rather than over the phone, we’re better positioned to meet their unique Mail: Quest Diagnostics 9601 Renner Blvd Lenexa, Kansas 66219. We also collaborate with many international diagnostic laboratories, hospitals and clinics to help improve human health. Quest, Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. Our products and services are used by customers in over 130 countries. Order supplies, access Lab Utilization Reports. Have any questions, comments or suggestions Wed love to hear from you Email or call Quest, Inc. ![]() ![]() and operations in India, Ireland, and Mexico. Wed love to hear from you Email or call Quest, Inc. Get contact information for Quest offices across the globe for all of your organizations needs. Quest Diagnostics has headquarters in the U.S. ByĬreating self-service options for customers who prefer to interact with us Lab testing, laboratory and office locations around the world. Obtaining statuses for drug tests, locating a nearby collection site, ordering We recently launched a new Customer Support webpage thatįeatures resources for some of our most common customer requests – like By being trained on several different areas in drug testing, our team is more knowledgeable and better positioned to address a broad array of questions. Our service experts do not work from scripts, but instead take the time to understand the specific need and how to best address it. CT), five days a week (Monday through Friday), and is staffed with more than 25 representatives at any given moment to ensure a rapid response time for customer inquiries. Our Customer Support Center is available twelve hours a day (7 a.m. Improving the customer experience is the top priority of our customer support team. What is eOrdering with Quest Creating a Quest electronic laboratory order and requisition. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |